• Focus FIRST on the customer...all else follows
  • People’s relationships with brandshave been radically transformed by technology.. so comes the CRM evolution
  • Social Media for CRM will force a shiftfrom Contact Centers to Customer Engagement Centers
  • CRM as a strong Own Media Channel...optimizing Campaigns ROI

We bring together ingenious creative talent and technology experts to realize the full promise of CRM. Come join us.

Discover how we

  • Create global eCRM strategies for clients,
  • Define, design and successfully launch eCRM programs in a variety of categories
  • Establish a single view of customers and use it to deliver omni-channel intelligence that facilitates marketing performance improvements
  • Incorporate insights and data from all channels to support an enterprise-wide approach to segmentation, planning and customer experience
  • Ensure consistency across all customer touch points
  • Translate a client’s business requirements into systems and process designs that work
  • Perform research and analyze the trends/results to determine strategic implications
  • Establish the criteria for measuring deliverability, performance, maintenance, design, and ROI
  • Work with a client’s Business, Marketing and IT stakeholders to establish key success metrics for eCRM programs
  • Define and create dashboards and reports that track performance against KPIs
  • Work with a client’s Business, Marketing and IT departments to determine technology strategy at an application level and to establish an eCRM technology framework
  • Strategize and execute on eCRM channels outside of email, including SMS, social, app notifications, and DM, as well as draw up holistic communications plans combining these channels in order to meet integrated communication objectives
  • Find strategic partners, implement promotional mechanics and sucessfully launch them
  • Move forward into complete and powerful Loyalty Plans

...do you want to know more?

Strategy


Business planning: sCRM analysis, business cases, roadmaps

Strategies: sCRM, interactive, multi-channel, social, content, loyalty plans

Campaigns


Creative: advertising, visual design, content creation, BTL production

Optimization: analytics, monitoring, KPIs, ROI analysis

Communications Planning: insights, campaign ideation

Experiences


Research: competitive, segmentation, GeoMarketing

Requirements and specifications: technical analysis and specs, functional requirements

User experience design: development, information architecture, interaction design, mobile

Platforms


Platforms: Datawarehouse, Businees Intelligence, Dashboards, GeoMarketing tools, realtime platforms connectors

Content management, portals, mobile, front-end technology, internet-enabled devices/wearables, social apps, web services, security, big data, hosting

Recent Work

About us

Founded in 2004, datacomCRM has since become the most advanced CRM agency within Isobar. We're a commited and diverse group of marketing CRM specialists, developers, statistics, analysts, designers and digital innovators dedicated to helping connect brands with customers. How? working engagement, message, communications channels, technology and data

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